Frequently Asked Questions
Everything you need to know about our handcrafted cakes and treats.
How do you ensure my cake arrives in perfect condition?
We use specialized chilled packaging and dedicated courier services to ensure your cakes remain fresh and structurally intact throughout the delivery process.
Can I choose a specific delivery date for my order?
Yes, you can select your preferred delivery date at checkout. We recommend choosing a date 24 hours before your event to ensure everything is perfect for your celebration.
Do you offer vegan or gluten-free options?
We offer a curated selection of vegan and eggless cakes. While we take every precaution to avoid cross-contamination, all our products are prepared in a kitchen that handles nuts, gluten, and dairy.
How should I store my Patisserie Valerie cake?
Most of our cakes should be stored in the refrigerator. We recommend removing them from the fridge 30 to 60 minutes before serving to enjoy the best flavor and texture.
What is your policy on cancellations and refunds?
As our products are perishable and made to order, we require at least 48 hours' notice for cancellations. Please contact our customer service team immediately if there is an issue with your delivery.
Can I add a personalized message to my cake?
Absolutely! You can add a custom chocolate plaque with a handwritten message to most of our whole cakes to make your gift extra special.