Returns & Exchanges

Due to the perishable nature of our handmade cakes and pastries, we are unable to accept returns, but we are committed to resolving any issues with damaged or incorrect orders immediately.

Return Process

• 1.
  Inspect Your Order

  Please examine your cakes or pastries immediately upon delivery or collection to ensure they meet our high quality standards.

• 2.
  Document the Issue

  If there is a fault or damage, take clear photographs of the product and the packaging to help our team assess the situation.

• 3.
  Contact Customer Support

  Notify us within 24 hours of receipt by emailing our support team with your order number and the photos of the issue.

• 4.
  Resolution Process

  Our team will review your claim and, where appropriate, arrange for a replacement, a digital voucher, or a refund to your original payment method.